The PA Public Transportation Association (PPTA) turned to Dering Consulting, Inc. to improve the skills of transit agency employees across the commonwealth.  In order to meet PPTA’s need, the Dering instructional design team worked with transit experts to develop this hybrid training program.  The result of the project is the recent release of a new web-based resource. At http://www.penntrain.net/index.html transit workers have access to an …

“…innovative training program that offers both online training and instructor-led training. Track 1 of our program … include communication skills, customer service, and an introduction to the transit industry. Track 2 … includes online and instructor-led training designed for leaders and managers. Track 3 contains an Instructor Development program that teaches the concepts necessary to be an effective trainer.” Taken from website above on 1/10/2013

To make this new resource a reality, Dering developed 25 elearning modules and 3 instructor-led courses which can all be accessed on the internet. Interested transit agency employees can access this secure resource 24/7; while PPTA administrators can track the effectiveness of the resource through automated reporting mechanisms.

“You certainly have created a remarkable training system that is so full of “Wow Factor” that “WOW” doesn’t seem to express how outstanding it is! KUDOS to you and the entire crew who have created something that far exceeds anything we could have imagined.”